After passing my Part 2 exam and then spending a lot of time preparing for my Part 3, my trainer advised me to book my Part 3 exam.
When I rang the DSA they told me that my Part 2 pass was not on their computer, I was able to give them all the information, and I still had a copy of my marking sheet and congratulatory letter from the DSA, but they still could not book my Part 3.
I then spent a month telephoning the DSA every day or two, continually being told that the problem would be sorted out within 24 hours.
When I told my trainer about the problem I was having he passed all the details to the ADINJC, who he knew had a meeting arranged with the DSA, he said that he would ask them to raise the matter, but obviously could not make any promises about how quickly anything would happen.
I understand that on the day of the meeting between the ADINJC and the DSA, someone was called in the morning to deal with my problem, I then received a phone call shortly afterwards as the problem was rectified almost immediately.
I had spent a month talking to people in the DSA call centre and getting nowhere, the ADINJC sorted out my problem within minutes.
- J.L. Birmingham