- On August 31, 2020
- By linwestern
DVSA booking service
We are reopening the driving test booking service on Tuesday 1 September at 8am.
Driving Tests will be available to book in England and Wales but will be limited, with tests available to book for the next 6 weeks. This is until the next set of tests are released on 7 September, so a rolling 6 week period is available.
Tests slots for candidates in Scotland will not be available to book until Monday 7 September for tests from 14 September. This is the date from which the Scottish Government has confirmed driving tests can restart.
Due to limited availability, unfortunately not everyone who wants one will be able to book a test on Tuesday. We’re working hard to add more tests to the system for people to book.
From 14 September we are extending the period in which tests can be booked to 18 weeks ahead. This will allow us to add over 375,000 more tests to be booked for dates between 14 September and the end of January 2021. Then almost everyone should be able to book a test.
Changes to the booking service
As a result of high demand we will continue to use the queuing system we introduced last week, to ensure the stability of the system. So when you or a pupil logs in, you will not have access to the system straight away.
You will be held in a queue and given a queue number. We will regularly update gov.uk and our social media with information on driving test availability.
It is possible that you will be held in the queue for some time; please do not try to access the system using multiple devices as this increases the overall queue.
We will update gov.uk and our social media channels to let everyone know when all tests sell out.
All the available appointments are shown on the online service. The DVSA customer service centre does not have access to any other appointments, so please do not call or email them.
There is not a ‘waiting list’ or ‘cancellation list’ for driving tests. You can only book the appointments you can see online.
Making sure your pupils are prepared
Fewer than 50% pass the test and there could be long waiting times for a re-test – so you or your pupils should only book when they are confident they can pass.
It is vital that your pupils are test ready if they want to book now, as tests could be at short notice.
We encourage you and your pupils to make sure they have spent time practising on a variety of roads and in different driving conditions before booking a test.
Test slot availability
If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take a test at any driving test centre.
After 1 September, new test slots will be made available on Monday 7 September and every Monday after that. You and your pupils will need to check again when we add new tests if you cannot find one immediately.
Test centres in Scotland remain closed, except for motorcycle tests as a result of Scottish Government rules. Driving lessons in Scotland resumed on 24 August and driving tests will resume on 14 September.
Tests slots for candidates in Scotland will be available to book from Monday 7 September for tests from 14 September. Candidates who had their test suspended due to COVID-19 will be invited to choose a new date for their test before the general public in Scotland can book a test. Test slots will be limited, with tests available to book 6 weeks ahead only.
Customer service centre
Our customer service centre is still receiving an extremely high number of calls and emails.
We’re sorry for the delays in getting through.
You will not be able to book or secure an earlier date for your driving test if you call us.
Please help by only calling if absolutely necessary; new slots and cancellations are only available online.
Check GOV.UK for the latest about:
• theory tests
• driving tests
• instructor guidance
The NJC continues to be dedicated to help you in these challenging times and we hope you and your loved ones stay safe and healthy. Please feel free to contact us for help and support.
ADINJC’s helpline is 0800 8202 444
The Secretary’s number is 07855 453414
The ADINJC is a national association run by ADIs on a not-for-profit basis. We work tirelessly to inform, represent and support our members, and to promote the interests of our profession.