We have been made aware by several members of problems being experienced now that the re-booking process has started.  We are trying to get answers for you.  These issues include:

  • pupils who have received invitations to re-book before those pupils who originally had a test on a later date.
  • ADIs who have received notification to re-book tests for candidates they dont know.
  • candidates receiving email invitations to re-book that are addressed to the wrong person.
  • candidates who have been allocated a key worker test without being asked to prove eligibility.
  • whether the batches of emails going out are being sent out in the order of their original test, or in the order the original booking was made.

We’ve had a response from DVSA on the wrongly addressed emails:

Following the phased approach to restarting driving tests on 22 July, we have been contacting candidates whose test was rescheduled to allow them to choose a new test time and date.

Due to a technical problem when sending these emails, some candidates will have received an email addressed to the wrong name. We’re sorry for any inconvenience this might have caused and we are taking steps to make sure this does not happen again.

Candidates are still able to choose a new time and date for their driving test using the link in the email they were sent.

 

We will continue to seek answers to the other problems and will keep you informed about them.

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We are back by popular demand with a Monday evening webinar. We are holding one on Monday 27 July to help with any queries you have since some of you have started to return to work and to share ideas and best practice.  Please send any questions in advance to secretary@adinjc.org.uk.  We look forward to seeing you again next week. You can register for the webinar here.

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A link with advice on the safe disposal of PPE.

The power of a local group!

Congratulations to the Berkshire group who have managed a reprieve for the Reading test centre.  Rachel Newland, Chair of the group sent us the following from DVSA today:

As you may be aware the Agency released a statement on BBC Berkshire on Friday late afternoon and hopefully once those H&S checks have all been completed then we will be up and running with everyone eager to get testing again. As stated below Newbury is available which is where some of my staff are working at the moment.

 

 

 

If you would like to join the ADINJC there is more information on our website.

 

 

 

Whilst our newsflashes are normally a benefit of membership of the ADINJC, during this national emergency we want to share information as widely as possible, so please feel free to pass this on.  We are stronger together.

 

The NJC continues to be dedicated to help you in these challenging times and we hope you and your loved ones stay safe and healthy.  Please feel free to contact us for help and support.

 

ADINJC’s helpline is 0800 8202 444

The Secretary’s number is 07855 453414

 

The ADINJC is a national association run by ADIs on a not-for-profit basis.  We work tirelessly to inform, represent and support our members, and to promote the interests of our profession.